FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Where are you based?
BD Design is located in St. Tammany Parish
Can I customise an order?
At this time we can not customise items. We will be adding that feature soon.
How long will my order take?
Most items will have to be ordered from our vendors and the shipping times vary. After the items come in they will be decorated within a day or so. Exact delivey times can not be guaranteed but most orders will be delivered or shipped within 5 to 10 working days.
What about backorders?
Occasionally our vendors will be out of stock on an item and they will put it on backorder. You will be contacted with your options if this happens to an item that you selected.
Do you allow refunds?
We do not refund payments on orders that are delivered or shipped.