FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Where are you based?

BD Design is located in St. Tammany Parish



Can I customise an order?

At this time we can not customise items. We will be adding that feature soon.



How long will my order take?

Most items will have to be ordered from our vendors and the shipping times vary. After the items come in they will be decorated within a day or so. Exact delivey times can not be guaranteed but most orders will be delivered or shipped within 5 to 10 working days.



What about backorders?

Occasionally our vendors will be out of stock on an item and they will put it on backorder. You will be contacted with your options if this happens to an item that you selected.



Do you allow refunds?

We do not refund payments on orders that are delivered or shipped. If you receive an item that is damaged we will replace the item free of charge. If an item is not the right size please contact us and we will replace with the correct size. If the item has been shipped, you must ship it back to us at your own cost. The item will incure another shipping charge to get it back to you. If your order was delivered to PYC, the new item will be delivery back there at no cost to you.